The greatest glory in living lies not in never falling, but in rising every time we fall.

Your business is valued, and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made the appointment.

When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. 

12-hour notice is required for all cancellations.

Payment of 60% will be required for late cancellations or “no-shows” unless:

Unforeseen last-minute cancellation fees are determined by the Counsellor.

COVID-19 cancellations due to symptoms or exposure are canceled without question, rebooking will require 14-days or negative testing.

If an emergency arises, please let us know as soon as possible so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your counsellor may make an exception to the above policies on those rare occasions.